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How can you effectively resolve customer complaints and avoid the risk of losing their business? It depends on customer's beliefs, attitudes, and needs.

In a new Social Business Engine podcast, Bernie Borges speaks with Chelsea Hunersen from HubSpot about how they're using live video in their marketing process.

Social listening is one of the key benefits of social media marketing - here are some tips on how to maximize your social listening efforts. 

Google's hidden games and Easter eggs are always fun - but did you know that some of these games are always available within Google's various offerings?

Facebook has demonstrated a new visual filter tool they're working on which could bring a new element to Live video.

 If being recognized as an expert in your field is one of your career goals, there are quite a few things you can do to accelerate the process.

Social media now plays a significant role in the political process, but given the shift to more algorithm-defined feeds, is that a good thing?

In a new 'Focus on Customer Service' podcast, Dan Gingiss and Dan Moriarty speak with Davy Kestens, the founder and CEO of Sparkcentral.

Have you noticed that some posts on Facebook are showing up with larger than normal text?

The Shelf has produced this new infographic which examines Halloween shopping trends and behaviors..