Twitter Adds New ‘Mute Words’ Tool, New Processes to Combat On-Platform Abuse

Twitter has announced a new set of tools to help combat on platform abuse and harassment.

Facebook have released their latest 'Topics to Watch' report, highlighting the key topics and trends that are gaining momentum across The Social Network. 

Live-tweeting from the Customer Service Summit in New York last week, Dan Gingiss captured 5 key takeaways for social media professionals.

How much do influential Instagram users make per post? This infographic provides answers on this and more.

Social media has become a key platform for customer service. Here are some tips on how to boost your brand's social customer service game.

Here are some great tools to help you sell digital products online.

Google has released a new guide to Thanksgiving, based on Google Trends and Maps data.

The consumer purchase process has changed, and influencers now play a much bigger role in boosting your brand message.

Facebook has announced new analytics for Messenger Bots and a text of Rooms for Messenger group conversations.